Does it happen that someone calls you on the phone, and when they start talking you wonder why is this person even calling you? We have so many alternatives available today that can be much better than the old way of phone calls for certain interactions. The ability to use, take advantage of, and properly […]
Attention Management Read More »
Recently I was able to observe a team member exerting real violence on software tools that he was using for completely unintended purposes. Why? Because he was familiar with them. That is when I realized even more clearly that excessive degrees of knowledge and familiarity can represent an important obstacle in an age where we
Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational
Can Support Ever Shine? Read More »
In its recent meeting dedicated to artificial intelligence, Tesla made a bombshell announcement at the very end: next year they will present the prototype of a humanoid robot capable of executing tasks that are today done by humans. This announcement is the opening salvo of a new era of humanoid robots among us, and we
A New Era of Humanoid Robots Read More »
Can businesses adapt to exponential changes rapidly enough with their own internal resources? With ecommerce, for example, they had literally a decade or two to internalize the capabilities. Even so, companies like Walmart wasted billions of dollars getting things wrong, and they were lucky, at least for the moment, to have had the time to
Permeable Business Models Read More »
Many of us barely realize, but the abundance that our society is able to provide is creating problems that we have to address, similarly to how we have addressed problems of scarcity in the past. The most fundamental scarcity or abundance that we know and recognize readily is that of food. Humanity’s history has been
The Challenges of Abundance Read More »
We live in glorious times. 1000 years from now people will look back and wonder: “How was it to live in the 21st century?” Did we realize what we were going through and how fundamental the decisions that we made would be seen in the future? There are unique moments in history that we recognize
We aim to build the cleverest software agents and robots, excited about the possibilities of artificial intelligence. We aim to build the smartest possible programs that serve us. But what if this approach was the opposite of what we should aim for? What if we instead aimed to build a set of AI components that
Should AI be Dumb Instead of Smart? Read More »
With the launch of the suborbital flights of Virgin Galactic and Blue Origin there have been a lot of online and offline conversations around how society should look at these initiatives, positively or negatively. They do represent a good example to evaluate the interactions and the implications of allocating private wealth, and driving a common
Is Space Tourism Worth it? Read More »
The recent series Loki explores interesting themes in a smart way of what is the nature of reality, our perception of free will. It may be surprising to you that reality is not necessarily a fixed and definitive system, but we constantly push against its boundaries. Why are the laws and parameters of our particular
Megaverse, Multiverse and Metaverse Read More »
