“The Cult of Done Manifesto” by Bre Pettis and Kyo Stark states that there are three stages of being: not knowing, action, completion. Bre Pettis wrote, together with Kio Stark, “The Cult of Done Manifesto” in 2009. He then went on to found MakerBot, and I’m sure he is doing exciting things today. At the […]
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Have you ever looked into the socks drawer of a horse? It’s full of socks in ones, twos and threes, completely useless. Did you laugh? Didn’t you? Well, that is the point. Either of those outcomes is fine. I want to be a comedian. Do I want to be a comedian? My father was an
Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational
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