support | David Orban

Can Support Ever Shine?

September 8, 2021 / Technology, The Context

Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational […]

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Universal Basic Income

Has the time come for universal basic income from being a niche initiative that only a few people have understood and embraced, to be deployed everywhere? Basic income initiatives have enjoyed experimentation all over the world over the course of the past 10 years. And with the pandemic, they have seen a decisive acceleration and