The Context

The Context is an ongoing weekly Patreon series that gives a deeper understanding of the implications of current events, and technologies shaping the world.

Dubai Will Transform

Dubai is like being on Mars. It is a pretty unique place that shows how a hostile environment can give rise to a thriving human community. The major difference is a force of gravity of 1.0 g rather than 0.37 g. I’m exaggerating of course. In Dubai, the air is breathable when you leave the […]

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The Internet of Things

For the past several decades we have been digitizing our information flow, and lately we have started digitizing the world at large interconnecting things that are digital by themselves, and are able to act on the world. This complementary network of networks is the Internet of Things, which is now poised to change the world.

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Attention Management

Does it happen that someone calls you on the phone, and when they start talking you wonder why is this person even calling you? We have so many alternatives available today that can be much better than the old way of phone calls for certain interactions. The ability to use, take advantage of, and properly

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Unlearning

Recently I was able to observe a team member exerting real violence on software tools that he was using for completely unintended purposes. Why? Because he was familiar with them. That is when I realized even more clearly that excessive degrees of knowledge and familiarity can represent an important obstacle in an age where we

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Can Support Ever Shine?

Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational

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Glorious Times

We live in glorious times. 1000 years from now people will look back and wonder: “How was it to live in the 21st century?” Did we realize what we were going through and how fundamental the decisions that we made would be seen in the future? There are unique moments in history that we recognize

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