Technology

This category contains posts that cover technology.

Becoming a Grandfather

A month ago, I became a grandfather. I am very happy! This is the start of what I would call the completion of my genetic duty. Congratulations to Jacopo and Sara, and welcome Emily! The role of grandparents plays an important foundation in human society. It frees up the parents either for a precious few

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The Internet of Things

For the past several decades we have been digitizing our information flow, and lately we have started digitizing the world at large interconnecting things that are digital by themselves, and are able to act on the world. This complementary network of networks is the Internet of Things, which is now poised to change the world.

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Can Support Ever Shine?

Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational

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