Technology

This category contains posts that cover technology.

The Internet of Things

For the past several decades we have been digitizing our information flow, and lately we have started digitizing the world at large interconnecting things that are digital by themselves, and are able to act on the world. This complementary network of networks is the Internet of Things, which is now poised to change the world.

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Can Support Ever Shine?

Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational

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Glorious Times

We live in glorious times. 1000 years from now people will look back and wonder: “How was it to live in the 21st century?” Did we realize what we were going through and how fundamental the decisions that we made would be seen in the future? There are unique moments in history that we recognize

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Is Space Tourism Worth it?

With the launch of the suborbital flights of Virgin Galactic and Blue Origin there have been a lot of online and offline conversations around how society should look at these initiatives, positively or negatively. They do represent a good example to evaluate the interactions and the implications of allocating private wealth, and driving a common

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