evolution

Becoming a Grandfather

A month ago, I became a grandfather. I am very happy! This is the start of what I would call the completion of my genetic duty. Congratulations to Jacopo and Sara, and welcome Emily! The role of grandparents plays an important foundation in human society. It frees up the parents either for a precious few […]

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Can Support Ever Shine?

Why is it that so many of us have negative experiences with customer support in some organizations? They don’t realize that those experiences can fundamentally taint the ability of enjoying the products and services that otherwise we would keep using for a much longer time. Is it possible to evolve support services, and an organizational

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Glorious Times

We live in glorious times. 1000 years from now people will look back and wonder: “How was it to live in the 21st century?” Did we realize what we were going through and how fundamental the decisions that we made would be seen in the future? There are unique moments in history that we recognize

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Digital Biology

Probably the most important immediate benefit that you can derive from digital biology, is the mRNA vaccine against COVID-19. This has been developed, tested. and then produced based on our increased knowledge about what is the digital basis of biology, and how it works. But there are many other benefits as well: from understanding your

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Sustaining Sustainability

The ideal of sustainability can’t be seen as a static goal, which represents the end of our efforts, once reached. In practice, all complex systems need to constantly adjust their parameters to support themselves in their changing environment. And in the process, their components will change, and evolve. If from the point of view of

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Nurturing Curiosity

We have to maintain and nurture the curiosity we naturally exhibited as children. Even if we are bombarded by messages that want us to conform, from schools that impose uniform behaviors and learning rhythms, to workplaces that put us in specific boxes both physically and in measuring our inputs, our individuality and the different ways

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